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4/12/2019   瀏覽:303    

  Salesforce's specialty is in buyer romantic relationship administration manage their interactions with shoppers. Its analysis arm is powering Salesforce Einstein, an AI solution that "learns" from data to provide predictions and recommendations based on a business' special processes.

  Salesforce's new study middle provides to your listing of high-profile openings of various other AI facilities here, such as the NTU-Alibaba Research Lab and SMU's Centre for AI and Data Governance.

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  Minister for Communications and information S Iswaran, who was for the centre opening, mentioned the AI centre is "an endorsement" of your perform Singapore is carrying out while in the AI subject.

  The Singapore Authorities is also putting revenue where by its mouth is, saying previously this month (March) that it might inject yet another $300 million to analysis and progress (R&D) in frontier technologies, such as artificial intelligence. The top-up brings the total R&D fund to $660 million, a key indicator of how Singapore is committed to making Smart Nation living a reality right here.

  Mr Iswaran also urged the industry to address the ethical and societal dimension of AI noting that AI is still not well understood.

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  For instance, AI applications in sectors such as healthcare can yield major social benefits, but the potential for mishandling the knowledge collected by governments and firms to enable these applications poses major reputational risks.

  On the sidelines with the last World Economic Forum meeting in Davos in January this year (2019), Mr Iswaran announced the launch of Asia's first model framework for governing AI to address some of these concerns.

  "The previously we address it, the more transparent we are, the greater the potential," said Mr Iswaran on Wednesday (March 27).

  "We're keen to get the job done with partners like Salesforce in nurturing the ecosystem whilst we develop talent and ensure the ethical framework is in place to guide us in this journey," he added.

  During a panel discussion on the role of AI in business and society following the centre opening, Mr George Wang, senior vice president for information technology at Singapore Airlines, reported that AI plans an important role for the national carrier.

  For example, AI technology helps to predict flight delays, as well as to handle customer feedback and queries a lot more efficiently, he reported.

  "Among the feedback, some are urgent, like medical cases. Before, we had to manually handle all this feedback, but by applying AI that helps to identify and understand the sentiment and context of feedback, so that it can auto-classify them and sieve out the urgent cases that need our immediate attention," Mr Wang added.


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